Frequently asked questions

1. Q. How do I find the price for a specific hotel?
   A. After you select the hotel of your choice and dates of your stay, click on "check availability" and the prices will be displayed for the available rooms.
2. Do you offer special discounts (for senior citizens, airlines employees, etc)?
   A. BookHotels.co.nz provides the best available rates for the dates of your stay. It is not possible to have any further reductions on the price.
3. How do I cancel or change my reservation?
   A. Please contact the relevant site for cancellation. Do not contact us directly for cancellation.
4. Till when can I cancel my booking & will I pay a cancellation fee?
   A. Please check the relevant site / property for cancellation charges.
5. How do I search for hotels by price?
   A. After you select the dates of your stay, a list of available hotels appears. You can select a drop down menu at the left side of the top of the list labeled "sort by" which allows you to categorize the search either by; star rating, distance, popularity, cheapest room, cheapest double room or guest rating.
6. What are the check-in and check-out times of a hotel?
   A. Check-in and check-out times differ for each hotel.